FAQ

The rates charged are per room basis although the cost may differ slightly for single, double or triple occupancy.

To cancel your booking you need to send an email on the id given or incase if booked through a travel agent then contacting the agent.

 In a family room we can accommodate 4 adults and other rooms 2 adults + 1 an extra bed.

Yes. Depending on the number of rooms booked/ number of nights/ dates.

  We offer discounts for the below:
   i.    Indian Defence (Serving or retired)
   ii. Alumni/ students/ family of Group of Lancers Army Schools
   iii.    Guests from Bilochpura

 We regret to inform you that animals are not allowed in the resort.

It is sometimes possible to check – in earlier, depending on availability at an additional charge.

 No king size beds available.

Only in the Premium Room.

There is a Electronic Safe Locker in every room.

The housekeeping team needs time Check-in time is 2:00 pm and check-out is 11:00am. However, we endeavor to give the rooms as early as possible.

 Yes at am additional cost subject to availability.

The resort offers individually designed rooms and cottages with premium furnishings and modern comforts like air conditioning, cable/satellite TV, tea-coffee maker, minibar, electronic safe and Wi-Fi. Western-style bathrooms come with hairdryers, bathtubs, and toiletries, along with hot and cold water supply. Select units also have a furnished balcony that overlooks the garden. Rooms with views of the beach are also available here.

    Yes we do have special packages offered for guests celebrating a special occasion.

You will receive a confirmation within 48 hours after booking.

The reservation department and accounts department timings are from 9:00 am to 7:00pm. The reception is 24hrs open.

We regret to inform you that we do not have any baby cots and high chairs available.

We have 2 restaurants and 3 bars.
LA SANA VIDA restaurant- All season
LA SANA VIDA bar- All season
LAGOON bar- All season

Yes it is available and also Jain food.
We have separate kitchens for veg and non veg.

It’s a walk able distance of 200 meters.

Yes we have a swimming pool in the resort called LAGOON and the dress code to be followed is a nylon swimming suit.

As per company policy we do not allow outside food and liquor since we serve them inside the resort itself.

 Yes we do have a travel desk which is just at the entrance of the resort.

Yes we have special sightseeing packages. The information will be provided at the travel desk.

Yes, we have wheelchairs for the disabled guests.

No we do not offer that service.

We have a doctor on call but the nearest hospital is in Candolim and it is 15 minutes away from the resort i.e. 5km away.

The distance from the resort to the police station is 7kms.

The nearest bank is on the main road and it is a 2 minute walk from the resort.

Calangute market is 1 km from the resort and so is the Calangute beach.

Baggage can be stored at the resort but for a time period of 5 to 8 hrs.

Yes.

Currency can be exchanged at the travel desk which is just at the entrance of the resort.

We do have cars and bikes on rent but near the resort which is available at different rates.

Our resort is under CCTV surveillance at all times and we have our security guards as well as bouncers on the property.

We do not allow outside guests or visitors inside the resort but then can wait at the reception.

Yes we do.

The theatre which is located in Panjim is 20 kms away from the resort and Club Tito’s and Café Mambo are 1 km away from the resort.

The local tourist attractions are temples, churches, beaches, etc.

Yes it is available depending on the package opted for.

We do provide transportation for local attractions depending on the package offered otherwise it is chargeable.

The distance from the Dabolim airport in Vasco to the resort which is in Calangute is 45kms away.

From Margao railway station to the resort it is 53 kms.
From Vasco railway station to the resort it is 43 kms.
From Thivim railways station to the resort it is 24 kms.

In case of NO SHOW, 100 % retention is charged.